Member Information


If you are experiencing any problems with your water service, please contact our office immediately at 812-335-8499. If we don't answer, leave a message at the prompt. If you call after normal working hours, you will be instructed on how to contact our emergency response team.

Do you suspect a leak in the water line? These are the most common clues:

  • Low water pressure or no water at all
  • Unexplained ground water (ponding or mud)
  • Water flowing or bubbling out of the ground

Be sure to know where your house shut-off valve is located in the event of inside plumbing problems. Our repair crews will make emergency service calls to turn water off at the meter, but it may take a while for them to get there. Leaks or other pumbing problems on your side of the meter are not the responsibility of EMWC.

Always remember to call the utility locating hotline before you begin any digging work on your property. They require 2 days advance notice, but it is well worth the wait in terms of safety and potential cost to you. Also known as "Holy Moly", Indiana Underground can be reached at 811 or 800-382-5544.

More on digging and excavating.



If you are building a new home in our service area you will first need to apply for membership. As a condition for receiving water service, you must grant to EMWC a right of way easement to be recorded with the county. Once accepted, new members and those transfering in will be required to submit a signed "agreement", stating that you will abide by EMWC's by-laws and rules. The member certificate will then acknowledge you as a duly registered owner of one membership in the corporation. Other documents may be required as per the application or transfer request. The best way to get started is to call us at 812-335-8499 or stop by the office. The forms listed below will help you determine what information is required. Also, be sure that you read and understand the Rules and Regulations of the corporation.



EMWC Rules and By-Laws Web Page

Visit our Rules and By-Laws web page for important information concerning your rights and responsibilities as a member of EMWC. Community water systems like ours must follow strict rules established by the Indiana Department of Environmental Management (IDEM) and by the Environmental Protection Agency (EPA). Some of these rules also require that end-users follow safe procedures to prevent possible contamination of the water system. Some of the topics covered include:

  • Back Flow Prevention
  • Meter Access
  • Easements
  • Water Theft

The annual meeting of the members is held on or around the second Tuesday in May at our office on Knightridge Road at 6:00 PM. Notice is sent by mail (annual newsletter) to each member of record prior to the meeting. The President and Treasurer present results from the prior year and allow time for questions from the membership. Three board member spots are elected each year.

Anyone who has been a member for more than 2 years may request to be nominated to the Board of Directors. All nominations for directors shall be made by filing a form specifying name, address, occupation, qualifications and reason for application at the EMWC office sixty (60) days prior to the annual meeting.



EMWC offers 3 ways for you to pay your monthly bill.

  1. By check, in the mail.
  2. By cash or check in person at our office. You may also use our drop box after hours.
  3. Automatic payment. Have the amount due automatically deducted from your bank account (ACH). Call our office (812-335-8499) to have the form sent to you or print the ACH form (pdf) yourself and mail it to us with the required information.

As part of our GREEN initiative, we are now offering E-Billing. If elected, you will receive an email containing an image of your paper bill. When combined with ACH, we can eliminate all paperwork and postage costs associated with your bill. Just call us or go to our On-line Registration.



EMWC 2018 Tariff (pdf)

How does EMWC set its water rates? We closely follow some 43 different expenditure categories during the course of the year.  These include costs of everything from salaries to water tests, from insurance to postage.  The largest expense is the cost of the water we buy from the city of Bloomington and distribute to you.

Each Fall the Treasurer establishes a budget for the following year which must be approved by the Board of Directors.  He uses expenses from the past year, known price changes in insurance and other expenditures, published trends in procurement costs, and good guesses and provides his most realistic picture of projected expenses. The Board of Directors then spends considerable time reviewing and challenging the Treasurer's proposals before arriving at a final number. We strive to keep the rates as low as possible while maintaining a high level of customer service and ensuring that our system is safe and reliable, now and into the future.



Most Hoosiers don't consider water supply to be a problem for our state in comparison to places like Colorado and California. But recent history suggests our supplies may not be as plentiful as we think. In the summer of 2007, the fall of 2010, and again in the summer of 2012 we experienced widespread drought conditions. Many people in the southeastern part of the country suffered severe water restrictions.  But we have Lake Monroe.  Did you know that several days during these drought periods the Bloomington water plant, from which we get our water, was barely able to meet demand? With increased area population we could be forced into a restrictive situation.  Fortunately, Bloomington will soon be upgrading their system to increase water treatment capacity.

But there is another reason to watch your water use.  It costs you money.  You, our members, pay seven-tenths of a cent for every gallon you use.  A slow leak from a faucet may use 3000 gallons per year ($25). A leaky toilet may lose 200 gallons of water daily, at a cost to you of more than $50 per month!

WATER FACTS.  Did you know that:

  • the average American uses 160 gallons of water a day
  • a ten minute shower uses up to 55 gallons of water
  • the average person uses 2 gallons of water to brush his/her teeth
  • if every EMWC customer had a faucet that dripped one drop per second, we would have wasted 620,000 gallons per year.

Visit the following links to learn more about how to conserve water at home and to check on current drought conditions for our area.

Water Conservation Tips - Homewaterworks web site

Current drought conditions in the U.S. - Map and weekly report for drought areas of the U.S.



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